FR:First time logging in?

FR:The first time you log in, your password is your birth date in (YYYYMMDD) format, followed by the last three digits of your employee number.

For example, if your birthday is March 12, 1970, and your employee number is 123456, your initial password will be 19700312456.

The site will automatically prompt you to change your password and choose your challenge questions the first time you log in.

FR:Forgot your password?

FR:If you forget your password, you can answer your challenge questions and your initial password (as described under) will be restored.

If you try to log in with the wrong password 3 times in a row, your account will be locked. To unlock it, successfully answer your challenge questions or call the FR:Rocky View Benefits Centre and they will unlock it for you.

If you cannot successfully answer your challenge questions, call the FR:Rocky View Benefits Centre.

FR:Need help?

FR:If you need help accessing the website, contact the FR:Rocky View Benefits Centre at 1-877-683-6582, FR:Monday to Friday, from 10:00 a.m. to 6:00 p.m. MST.